CareersHelpdesk Technician

Current Job Openings

Helpdesk Technician

Posting Date: 10/03/2019
Closing Date: Until Filled

Reports to: Infrastructure Supervisor
Exempt

Responsibilities
  • Provides computer helpdesk technical support to include installation, upgrades and end-user support;
  • Utilizes IT helpdesk ticketing systems to provide high-quality customer service, resolving cases via telephone support, or in person, with escalation and follow-up of complex problems to the Infrastructure Supervisor to ensure timely problem resolution;
  • Provide network connectivity (ping testing, etc.) print sharing, remote access, file sharing, User and Computer account administration support;
  • Maintains laptops including configuration, preventative maintenance, repairs, and upgrades;
  • Makes recommendations for the replacement or upgrade of equipment or software
  • Provides training services, in person or via telephone, to allow for a highly trained and informed staff;
  • Perform technology equipment and software maintenance in a timely manner;
  • Assists in maintaining an accurate and current inventory of computer hardware and software associated with desktop computing networks;
  • Assists with administration of VoIP phone system;
  • Performs work administration on problem tickets in support queues and projects assigned by management;
  • Participates in the on-call rotation schedule
  • Relies on experience and judgment to plan and accomplish goals
  • Uses creativity and latitude to perform job functions
  • Protects the confidentiality, integrity and availability of information and records that TML Health creates, receives, maintains or transmits by complying with TML Health policies and procedures, including policies and procedures on physical, administrative and technical safeguards.
    • Physical safeguards are physical measures, policies and procedures that protect TML Health’s buildings, equipment and information systems from natural and environmental hazards and from unauthorized intrusion.
    • Administrative safeguards are administrative actions, policies and procedures that:(1)  manage TML Health’s selection, development, implementation and maintenance of measures that protect TML Health’s information and records; and (2) manage the conduct of TML Health employees in protecting the privacy and security of TML Health’s information and records.
    • Technical safeguards are the technology and policies and procedures for its use that protect electronic information and records and that control access to electronic information and records.


Qualifications / Skills Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge of Microsoft Operating Systems such as Windows 10, Windows Server 2012, SQL Server 2015
  • Knowledge of PC hardware/software and peripherals
  • Knowledge of network protocols such as TCP/IP, DHCP, and DNS
  • Knowledge of installing and troubleshooting Office365
  • Knowledge of Terminal Services, and VPN services
  • Experience troubleshooting printer related issues
  • Ability to successfully troubleshoot computer issues over the phone
  • Ability to interpret and solve complex operating system and software problems
  • Ability to perform ads, moves, and changes for phone systems
  • Ability to learn and thoroughly understand new technology
  • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
  • Ability to write reports and correspondence and document procedures
  • Ability to effectively present information and respond to questions from Managers and staff
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form
  • Knowledge of TML Health procedures to satisfy mission and service goals

 

EDUCATION/EXPERIENCE:

  • Bachelor’s degree from four-year college or university; or five years related experience and/or training; or equivalent combination of education and experience

PHYSICAL/MENTAL REQUIREMENTS:                 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to maintain attendance and punctuality requirements
  • Ability to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl on occasion
  • Ability to sit for extended periods of time to read, write or use a keyboard
  • Ability to repetitively enter data on a keyboard and review information on a monitor
  • Ability to speak/hear clearly to communicate by phone or in person


To Apply
Please submit your resume with a cover letter to Human Resources. Indicate the position you are applying for and detail how you meet the qualifications listed. You may fax this information to (512) 719-6717, email us at Email Us, or mail it to:
TML Health
Attn: Human Resources
P.O. Box 140644
Austin, TX 78714-0644